1. Personal Data We Collect
Data you provide to us:
We collect personal data that you voluntarily provide when using our website contact forms or communicating with us, including:
- General inquiries: name, email address, telephone number, company name, message content.
- Service inquiries: name, email address, telephone number, company name, information needed to support your request, message content.
Data collected automatically (technical data):
When you browse our website, certain technical data is processed automatically to ensure the secure and correct operation of the website and occurs regardless of cookie consent. This may include:
- IP address
- date and time of access
- pages or files requested
- browser type and operating system (user agent)
This data is processed by our hosting provider and is used solely for technical operation, security, and troubleshooting purposes. We do not use analytics or marketing tracking tools.
2. Why we process personal data
We process personal data for the following purposes:
- to respond to your inquiries and requests
- to provide customer service and support
- to ensure the security and proper functioning of our website
- to comply with legal obligations
- to protect our rights, property, and legitimate business interests
3. Legal bases for processing (GDPR)
Where the General Data Protection Regulation (GDPR) applies, we process personal data on the basis of:
- Consent (where required)
- Performance of a contract or steps prior to entering into a contract
- Legitimate interests, such as operating and securing our website and responding to service inquiries
- Compliance with legal obligations
When relying on legitimate interests, we carefully balance those interests against your rights and freedoms.
4. Sharing of personal data
We share personal data only where necessary and only for the purposes described in this Privacy Notice.
- Service providers
We may share personal data with trusted service providers who act as data processors and process personal data solely on our instructions, including: Shazzoo BV – website hosting provider (Netherlands)
- Legal and corporate disclosures
IAI may cooperate with law enforcement agencies in identifying users who use the website or IAI’s products or services for illegal activities. Therefore, IAI will respond to subpoenas, warrants, or other court orders regarding information concerning any user. IAI will, at IAI’s discretion, disclose information, including Personal Data, if IAI reasonably believes that IAI is required to do so by law, that such disclosure is necessary to protect IAI from legal liability, or that IAI should do so to protect the integrity of the website or the products or services.
5. Sale or sharing of personal information (CCPA/CPRA)
IAI does not sell personal information.
IAI does not share personal information for cross‑context behavioral advertising as defined under the California Consumer Privacy Act (CCPA/CPRA).
6. International transfers
Personal data may be transferred to, accessed from, or stored in countries
outside the European Union or the European Economic Area, where some of our systems
or group companies are located.
Where such international transfers occur, we ensure appropriate safeguards are
in place in accordance with applicable data protection laws. These safeguards
may include:
- transfers to countries recognised as providing an adequate level of data protection;
- standard contractual clauses approved by the European Commission; or
- other lawful transfer mechanisms.
You may contact us at privacy@iai.nl for further information on the safeguards
applied to specific transfers.
7. Data retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Notice and in accordance with applicable law.
- General and service inquiries: deleted once the request has been handled and no further relationship is expected
- Technical website data: retained for a limited period necessary for security and operational purposes, then deleted or anonymised
8. Cookies and similar technologies
Our website uses only strictly necessary cookies (“essential”) that are required to:
- remember your cookie preferences
- ensure the technical operation and security of the website
We do not use analytics cookies or marketing cookies. These necessary cookies do not require consent under applicable law. You can manage or delete cookies via your browser settings. For more information on cookies generally, please visit www.allaboutcookies.org. To learn more about our use of cookies, please refer to the Cookie Policy tab.
9. Data security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
These measures include access controls, internal security policies, employee training, and contractual safeguards with service providers.
10. Your privacy rights
Depending on your location and applicable data protection laws, you have specific rights regarding your personal data. These rights allow you to understand, control, and influence how your personal data is used.
Your rights under the GDPR (EU/EEA)
If the General Data Protection Regulation (GDPR) applies to you, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data, where legally permitted
- Request restriction of processing in certain situations
- Object to the processing of your personal data where processing is based on legitimate interests
- Request data portability, meaning you can receive your personal data in a structured, commonly used format
- Withdraw your consent at any time, where processing is based on consent (this does not affect processing already carried out)
- Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated
In the Netherlands, the competent supervisory authority is the Autoriteit Persoonsgegevens.
Your rights under the California Consumer Privacy Act (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what categories of personal information we collect, use, and disclose
- Request deletion of your personal information, subject to legal exceptions
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information (IAI does not sell or share personal information as defined under the CCPA/CPRA)
- Not be discriminated against for exercising your privacy rights
11. How to exercise your rights
To exercise any of the rights described above, you can contact us at:
privacy@iai.nl For security reasons, we may ask you to verify your identity before responding to your request. We will respond within the timeframes required by applicable law.
12. Children’s privacy
Our website is not directed at children, and we do not knowingly collect personal data from children.
13. Changes to this privacy notice
We may update this Privacy Notice from time to time. Any changes will be published on this page with an updated revision date.
14. Contact Us
IAI industrial systems B.V.
De Run 5406, 5504 DE Veldhoven
P.O. Box 200, 5500 AE Veldhoven
The Netherlands
privacy@iai.nl
If you have questions about this notice or want to exercise your rights, you can contact us using the details above.
